Service Level Agreements

Choosing the right Service Level Agreement (SLA) for your hardware covered under a Warranty World service contract is essential to ensure that any disruption to your business is minimised. Customers benefit from a wide range of flexible SLAs to suit their business needs ranging from 24×7 cover with a guaranteed fix within 4 hours, to a working hours Next Business Day response.

Multiple SLAs and multiple vendors can be covered under one warranty contract, providing the ultimate flexibility and value.

Service Level Matrix
24x7x4 hour
8x5x4 hour
Business Day