Service Level Agreements
Choosing the right Service Level Agreement (SLA) for your hardware covered under a Warranty World service contract is essential to ensure that any disruption to your business is minimised. Customers benefit from a wide range of flexible SLAs to suit their business needs ranging from 24×7 cover with a guaranteed fix within 4 hours, to a working hours Next Business Day response.
Multiple SLAs and multiple vendors can be covered under one warranty contract, providing the ultimate flexibility and value.
| FIX | RESPONSE | PARTS ONLY | |
|---|---|---|---|
| 24x7x4 hour | |||
| 8x5x4 hour | |||
| 8x5xNext Business Day |
